4UGK take extreme care in packaging and item handling to minimize the risk of damage. However, almost all of our figures are made with resin which is fragile and brittle. Hence, there is a risk of damage during the delivery. Please don’t worry, if this happened, we will do everything we can to support you. Please refer to the table below for the conditions of our Return/Refund Policy.
|Out of Stock||Full Refund|
|Haven't received||Full Refund|
|PRE-ORDER Deposit||Refundable within 24 hours as you placed the order;
Deposit is Non-refundable if it is been over 24 hours
|PRE-ORDER Full Payment||Refundable within 24 hours as you placed the order;
60% of the full payment will be refund to you if it is been over 24 hours.
(40% of the full payment will be kept by studio as a cancellation fee)
|IN STOCK Products||Refundable within 24 hours as you placed the order.
Non-refundable if it is been over 24 hours.
|Opened and used products||Non-refundable|
|Flaw caused by us||Partial refund/Free repair|
|Damage caused by customer||Non-refundable|
Customers are required to contact us within 5 days of receiving the order. If products from a single order are received in several parcels, the return period begins on the day the individual parcel received.
- Please contact our Customer Service if you wish to return any items to us. You will get the shipping label within 24 hours.
- Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide.
- Any exchange or return products without email to us cannot be accepted. Thanks for your understanding!
- We will inspect the products sent back by you and will proceed to the refund process after we confirmed. It will take about 1-2 weeks.
- The customer will be responsible for paying for the shipping costs of returning.
- Shipping costs are non-refundable. The cost of shipping will be deducted from your refund.