Common queries answered
Frequently asked Questions
Yes, all the products are new.
Your orders are shipped directly from our studios in China.
Yes, We ships worldwide.
No. Absolutely not. Your credit card details are not stored on our servers. The information goes directly from your computer to our payment service provider (e.g. PayPal).
Please contact us as soon as possible at email@example.com
It is avaible to cancel your order within 24 hours as you placed it.
If it’s past 24 hours, we are afraid you order can’t be cancelled, because we have already notified the studios to prepare the material and other things needed.
Please mail us at firstname.lastname@example.org, we will switch the previous shipping address to the new one without any problem.
Please undersand the pre sale process and producing process of the statues may take a couple of weeks, or months. please be patient.
If your order estimated shipping time is long past, feel free to let us know as we can provide further details on the matter.
We usually recommend using the tracking number we enclosed within the shipping notification email on the following tracking portal : http://www.17track.net
Your country custom office or postal service should get in touch with you very soon to explain the procedure on how to clear your package.
4UGK can not be held responsible if your package returned if its custom clearance failed.
Yes, all the products are genuinely produced by the respective manufacturers/ studios.